Social media is in my opinion the best form of communication for any type of business. Let's think about how businesses used to have to communicate from the beginning. Back when businesses first started, the only way to get across to each other was by mail. So, it could possibly take a couple of days for a letter to get to another business; which by that time, the information could be irrelevant by whenever they get the letter. Then, came the telephone, which was still somewhat of a hassle, because you could not get an actual document to that business if necessary. So, you still might have to use the mail to get whatever documents.
Next came the invention of flight, so you could get your document to that person faster. After that, people thought of ways that would make it more convenient. So, the fax machine came about and documents could get to that person instantly. Then, that wasn't quick enough, so people started putting their information about their business in the paper as ads. But where it really hit the market was when computers were invented and people put their information on there, and it has just expanded significantly since then.
I agree, after learning and telecommunications and social media, as technology improves communications in business have changed greatly. Over the past few years I remember phones advancing from the simple slim flip phones, to the smart phones with text, to touch screens that we have now. As every day goes by our technology improves. Slowly over the years our phone networks have gone more a 2G network to 4G and currently going to 5G. Many people now are no longer communicating through phone calls or emails. Texts have become the main choice along with such technologies such as Skype and Facetime. I believe business communications will continue to expand significantly over the next decade.
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